Disputes Integration Overview

Disputes, also known as chargebacks, are costly to businesses and complex tasks to manage. As every chargeback can cost over three times the amount lost, efficiently managing this issue is crucial to maximizing profits.

Butter intercepts disputes before they reach your payment processor in order to:

Butter has partnered with Verifi, a Visa Solution, to receive alerts once a dispute is created for a specific charge. Within seconds, we can review the transaction details, provide more information to the issuing banks, and successfully intercept disputes before they reach your payment processor. No manual effort is required to resolve each issue.

Rapid Dispute Resolution utilizes merchant-tailored rules developed by Butter's data scientists to determine the best course of action for each dispute - avoiding chargebacks and prioritizing winnable disputes.

Order Insight uses your historical transaction data to provide compelling evidence to block eligible disputes entirely - eliminating dispute costs and minimizing dispute ratio.

There is no integration work required to launch with Rapid Dispute Resolution. To go live, merchants simply need to complete Butter's Dispute Onboarding Form.

📚 Documentation here: Butter's Dispute Onboarding Form

After completing the onboarding form, merchants can be live with Rapid Dispute Resolution in just a few days.

To block eligible dispute claims, Butter will submit evidence proving the validity of the current transaction. This evidence must include key data elements from the initial checkout, such as the customer's IP address. Implementing Butter's Data Collection API, ensures Butter collects these data elements in real-time for every successful checkout, enabling the blocking of future dispute claims.

📚 Documentation here: Data Collection API

After implementing the data collection API, merchants will start seeing the impact of Order Insight on their dispute counts in a matter of weeks.